Contact information
CONTACT INFORMATION
Last updated: April 16, 2026
1. CUSTOMER SUPPORT
We are committed to providing reliable and responsive customer support.
If you have any questions regarding your order, shipping, returns, or general inquiries, please contact us using the details below.
2. CONTACT DETAILS
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Company Name: LUMARISA LLC
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Email: info@lumarisallc.com
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Phone Number: +1 (505) 407-9916
3. SUPPORT AVAILABILITY
Our customer support team is available:
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Available 7-days a week, 9am-5pm
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Response time: within 24–48 hours
We aim to respond to all inquiries as quickly as possible.
4. ORDER SUPPORT
For faster assistance, please include:
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Your order number
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The email used for the purchase
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A clear description of your request
5. SHIPPING & DELIVERY ISSUES
If you are experiencing issues with your delivery, such as:
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Delayed shipment
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Missing package
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Tracking issues
Please contact us and we will assist you promptly.
We take full responsibility for ensuring your order is delivered successfully.
6. RETURNS AND REFUNDS
For all return or refund requests:
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Contact us via email
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We will guide you through the return process
We handle all cases in accordance with our Return & Refund Policy and applicable EU/UK consumer protection laws.
7. TECHNICAL SUPPORT
If you experience issues with:
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Website access
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Checkout process
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Payment errors
Please contact us and we will resolve the issue as soon as possible.
8. BUSINESS INFORMATION
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Registered Address: 8206 Louisiana Blvd Ne, Ste A #9176, Albuquerque, New Mexico 87113 Us
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Company Registration / Tax ID: 42-1886407
9. COMPLAINTS
If you are not satisfied with our service, please contact us first so we can resolve the issue.
We are committed to fair and transparent resolution of all customer concerns.
10. RESPONSE COMMITMENT
We aim to:
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Respond within 24–48 hours
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Provide clear and helpful solutions
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Resolve issues as quickly as possible
Customer satisfaction is our priority.